Short Message Service (SMS) is a communication service standardized in the GSM mobile
communication system, using standardized communications protocols allowing the interchange
of short text messages between mobile phone devices.
What is a short code?
Short codes (also known as short numbers) are special telephone numbers, significantly shorter than
full telephone numbers, that can be used to address SMS and MMS messages from mobile phones or fixed
phones. All mobile campaigns operate on a common short code that is approved by mobile carriers.
What is a "double opt-in"?
Any mobile campaign that is ongoing (Subscription) or Premium-rate requires a Double Opt-in procedure.
This procedure starts with the user sending a text message with your Keyword to 468398. The user will
then receive a message asking that they confirm their request to join your mobile campaign. By replying
with CONFIRM, the user confirms their opt-in request and is "Double Opted-in" to your mobile campaign.
The user then receives a confirmation message stating the terms of the mobile campaign along with your
contact information. Now, you are ready to start sending your user timely mobile alerts.
How can I promote my mobile campaign to my customers?
The best way to build your Opt-in database is to promote your mobile campaign through your existing
promotional channels such as print, radio, television, internet, in-venue, packaged goods, and more.
However, TextCastLive also provides strategic marketing consulting for those interested in taking
their mobile marketing to another level.
How do I access my TextCastLive account?
Log in at textcastlive.com anytime from anywhere as long as you have an internet connection.
How long does it take before subscribers receive the messages I send out?
It depends on when you have scheduled the messages to go out. We do not guarantee delivery on messages.
Most messages go out within a few minutes of when they were scheduled depending on the number of messages
being sent at the time.
How much does your service cost?
TextCastLive is affordable and can be setup immediately. We charge a low per message rate for outgoing
and incoming messages. Please see our pricing page for more information.
Aren't there strict rules and guidelines for mobile messaging campaigns? Is TextCastLive compliant?
YES, the Mobile Marketing Association (MMA) has developed best practices guidelines for mobile messaging
campaigns. With TextCastLive, you don't have to worry. All TextCastLive Mobile campaigns are pre-programmed
to adhere to ALL Mobile Marketing Association guidelines for Best Practices.
